Discover Your Heritage

Terms of Service

1. Service Agreement

By booking tours with Heritage Tour Pros, you agree to these terms and conditions. Our services include guided heritage tours, cultural experiences, and educational programs as described in our service offerings.

2. Booking and Payment

Tour bookings require advance payment or deposit. Prices include guide services and specified materials. Additional costs for entrance fees, meals, or transportation will be clearly communicated prior to booking.

3. Cancellation Policy

Cancellations made 48 hours before tour date receive full refund. Cancellations within 48 hours incur 50% fee. No-shows are non-refundable. Weather-related cancellations by Heritage Tour Pros result in full refund or rescheduling.

4. Liability and Safety

Participants assume responsibility for personal safety during tours. Heritage Tour Pros maintains professional liability insurance. Participants must disclose relevant health conditions that may affect tour participation.

5. Intellectual Property

Tour content, materials, and presentations are proprietary to Heritage Tour Pros. Photography during tours is permitted for personal use only. Commercial use requires written permission.

6. Code of Conduct

Respectful behavior toward guides, venues, and other participants is required. Disruptive behavior may result in tour termination without refund. Cultural sensitivity and heritage site preservation rules must be followed.

Privacy Policy

1. Information Collection

We collect personal information including names, contact details, and tour preferences when you inquire about or book our services. This information is used solely for tour coordination and communication.

2. Data Usage

Your information helps us customize tour experiences, send tour confirmations, provide customer support, and share relevant heritage tourism updates with your consent.

3. Data Protection

We implement industry-standard security measures to protect your personal information. Data is stored securely and accessed only by authorized personnel for legitimate business purposes.

4. Information Sharing

We do not sell, trade, or transfer personal information to third parties except as necessary to provide tour services (venue bookings, transportation coordination) or as required by law.

5. Data Retention

Personal information is retained for business purposes and legal compliance. You may request information updates or deletion by contacting our privacy officer at [email protected].

6. Contact for Privacy Concerns

For privacy questions or to exercise your data rights, contact us at [email protected] or call +1 (617) 555-2847.

Cookie Policy

1. What Are Cookies

Cookies are small text files stored on your device when visiting our website. They help us provide better user experience and analyze website performance.

2. Cookie Types We Use

Essential Cookies: Required for website functionality including contact forms and tour booking processes.
Analytics Cookies: Help us understand how visitors use our site to improve user experience.
Preference Cookies: Remember your settings and choices for future visits.

3. Cookie Management

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality and tour booking capabilities.

4. Third-Party Cookies

We may use trusted third-party services for analytics and functionality. These services may place their own cookies subject to their respective privacy policies.

5. Consent and Control

By continuing to use our website, you consent to cookie usage as described. You can withdraw consent or modify preferences through our cookie management system.

6. Contact Information

For cookie-related questions, contact us at [email protected].

DMCA Policy

1. Copyright Compliance

Heritage Tour Pros respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We respond promptly to valid copyright infringement notices.

2. Copyright Infringement Claims

If you believe content on our website infringes your copyright, please provide: (a) Physical or electronic signature of copyright owner, (b) Identification of copyrighted work claimed to be infringed, (c) Identification of allegedly infringing material, (d) Your contact information, (e) Statement of good faith belief that use is not authorized, (f) Statement of accuracy and authorization to act on behalf of copyright owner.

3. DMCA Agent Contact

Send DMCA notices to our designated agent:
DMCA Agent: Heritage Tour Pros Legal Department
Address: 428 Commonwealth Avenue, Boston, MA 02215
Email: [email protected]
Phone: +1 (617) 555-2847

4. Counter-Notification Process

If you believe content was removed in error, you may submit a counter-notification including: (a) Your physical or electronic signature, (b) Identification of removed content and its location, (c) Statement under penalty of perjury that removal was mistake or misidentification, (d) Your contact information and consent to federal district court jurisdiction.

5. Repeat Infringer Policy

We may terminate accounts of users who repeatedly infringe copyright in accordance with DMCA requirements and our terms of service.

GDPR Compliance

1. Legal Basis for Processing

We process personal data under legitimate business interests for tour coordination, contract performance for booked services, and consent for marketing communications.

2. Your Data Rights

Right to Access: Request copies of your personal data.
Right to Rectification: Request correction of inaccurate data.
Right to Erasure: Request deletion of your personal data.
Right to Restrict Processing: Request limitation of data processing.
Right to Data Portability: Request transfer of data in machine-readable format.
Right to Object: Object to processing based on legitimate interests.

3. Data Processing Activities

We process personal data for tour bookings, customer communication, service delivery, payment processing, and with your consent, marketing communications about heritage tourism opportunities.

4. International Data Transfers

Personal data may be transferred to service providers with adequate data protection safeguards. We ensure appropriate security measures for international transfers.

5. Data Protection Officer

Contact our Data Protection Officer for privacy concerns:
Email: [email protected]
Address: Heritage Tour Pros, 428 Commonwealth Avenue, Boston, MA 02215

6. Supervisory Authority

You have the right to lodge complaints with relevant supervisory authorities regarding our data processing practices.

7. Data Breach Notification

We will notify relevant authorities and affected individuals of personal data breaches within required timeframes and provide information about breach nature and protective measures.